Getting started with our helpdesk software
I created a ticket, when can I expect an answer?
Most, if not all tickets, are answered the same day we receive them. However, depending on our workload, we may not be able to get back to you immediately. But remember, we try to answer every request as fast as we can.
I don't find my answer in the knowledge base, what should I do?
Did you try to search using different search terms? If yes, then you should create a new ticket.
Responding to Tickets
If you are trying to respond to a message that we sent to you via your tech ticket, you must go back into Mojo. View your tickets and respond to our message there, you CANNOT respond using email, you must go into Mojo and respond to the ticket there.